Contacts

How to Reach Us

If you'd like to get in touch with the team at impactsocialenterprise.com, the easiest way is by email:

We read every message we receive and do our best to respond to genuine enquiries.

What You Can Write About

Feel free to contact us about anything related to this website, including:

Questions about our content – for example, our reviews of new Australian online pokies, casino comparisons, or guides published in 2026.
Corrections – if you've spotted outdated information, a broken link, or a factual error in one of our reviews, let us know and we'll look into it.
Feedback – suggestions on how we can improve our reviews, ratings, or site structure are always welcome.
Partnership requests – if you represent a casino brand, affiliate programme, or media outlet and would like to discuss working together, please include clear details about your proposal.

Response Time

We're a small editorial team, so we can't guarantee instant replies. However, we usually respond to emails within a few business days. If your message is urgent (for example, a significant factual correction), please mention this in the subject line so we can prioritise it.

Questions About Your Casino Account

Please note that impactsocialenterprise.com is an independent review website — we are not a gambling operator. We do not run any online casino, handle player funds, or manage player accounts.

This means we are unable to help with:

Deposits or withdrawals;
Bonus terms, wagering requirements, or missing bonuses;
Account registration, verification, or closure;
Technical issues on a casino's website.

For any of these matters, please contact the customer support team of the casino in question directly. Most licensed operators offer live chat or email support around the clock.

Need Help With Gambling?

If gambling is causing problems for you or someone you care about, free and confidential help is available across Australia.

Gambling Help Online is a national support service offering 24/7 counselling, information, and self-help resources. You can reach them via their website at www.gamblinghelponline.org.au or by calling their national helpline on 1800 858 858.

Please remember to gamble responsibly and only ever play with money you can afford to lose.